Refund & Credit Policy

This policy is part of our Terms of Service. It explains when you can get a refund, how credits work, and what happens if you never finish your intake.

1. Assessments ($149 and $299)

• Before you submit your intake and photos: full refund, any time, for any reason. Just email us. On the $299 assessment that includes the whole window before your videos arrive — send nothing yet and you can still cancel.
• After you submit them: fulfilment has begun and there are no cash refunds. Your assessment is Matthew's individual work on your photos and answers, and that work cannot be returned. On the $299 assessment, "submitted" means your intake and photos and your movement videos have arrived.
• If your report doesn't reflect what you submitted: tell us within 14 days of delivery and we will revise it once at no charge.
• Turnaround: the $149 report arrives within three business days of your intake and photos; the $299 report and program arrive together within five business days of your complete submission, videos included.

2. If you never submit your intake

If 30 days pass after purchase without your intake and photos, your purchase converts to a credit for the same amount, valid for six months from the conversion date, usable on any of our services. We email you when this happens. Because no work has started, you can still ask for a full refund of an unused credit at any time inside those six months.

3. The $149 credit toward the 12-week program or coaching

Buy the Virtual Posture Assessment, then enroll in the Movement-Based 12-Week Program ($499) or start any coaching plan within 30 days of your report being delivered, and the $149 is applied to the program price or to your first month of coaching. The credit is one use only, cannot be transferred to another person, has no cash value, and is void if the assessment is refunded.

4. Programs ($199, $299, $499)

Full refund before we begin building your program (that is, before your questionnaire is submitted). Once building begins there are no cash refunds; the Custom 12-Week Program includes one revision.

5. Coaching plans ($550–$1,200 per month)

Coaching plans have a three-month minimum, then renew month to month until you cancel. Cancel any time using the link in your acknowledgment email or by emailing matt@mbmovebetter.com; cancellation takes effect at the end of the minimum term or, after that, at the end of the billing period you have already paid for — cancel before your next billing date and you are not billed again. There are no refunds for partial months, nothing is prorated, and the three-month minimum is firm.

6. In-person sessions

You can cancel or move an in-person session at no cost with at least 24 hours' notice. Inside 24 hours, the session is charged or forfeited — it is not refunded, credited, or added to a later week.

In-person sessions take place at Athletics Gym in South Lake Tahoe. Your membership or day pass there is your own cost and is separate from what you pay us; we do not refund it. Travel outside Matthew's normal training location is not included; where he agrees to travel, the fee is agreed beforehand and is not refundable once the session is held.

7. Nutrition products ($99, $199)

Full refund before your questionnaire is submitted; none after your macro setup is delivered.

8. How to request a refund

Email matt@mbmovebetter.com from the address you used at checkout with the subject "Refund request." Approved refunds go back to the original payment method within 5–10 business days, depending on your bank.

9. Card disputes

Please contact us before opening a dispute with your card issuer; most issues are solved the same day. We keep records of your acceptance of the Terms, your intake submission, and delivery, and we use them to respond to disputes.

Questions: matt@mbmovebetter.com